FAQ (copy)
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1. How can I book a tour? +
You can book a tour through our website, by phone, email, or in person at our office. -
10. What is your cancellation policy? +
Cancellations are allowed up to 48 hours before departure with a full refund. -
11. Do I need to bring my own snorkeling equipment? +
No, we provide all the necessary equipment, but you are welcome to bring your own if you prefer. -
12. What should I wear for the tour? +
We recommend wearing light clothing, a swimsuit, sunglasses, and sunscreen. -
13. Is there a restroom on the boat? +
Yes, most of our larger boats have a restroom on board. -
14. Are pets allowed on the tours? +
Pets are allowed on some tours, depending on the type of boat and trip. -
15. Do you offer private tours or custom routes? +
Yes, we offer fully customized tours tailored to your needs and preferences. -
16. Can I charge my phone or camera on board? +
Yes, some boats are equipped with USB ports for charging electronic devices. -
17. Is there shade on the boat? +
Yes, most of our boats have canopies or covered areas for sun protection. -
18. How early should I arrive before departure? +
We recommend arriving 15-30 minutes before departure to prepare for the trip. -
19. Do you offer group discounts? +
Yes, we offer discounts for larger groups. Contact us for more details. -
2. Is a prior reservation required? +
Yes, we recommend booking in advance to ensure availability, especially during the summer months. -
20. What is the minimum age to drive a jet ski or speedboat? +
The minimum age to drive a jet ski is 18 unless accompanied by an instructor. -
3. How can I pay for the tour? +
We accept online payments via credit card or on-site cash payments. -
4. Are the tours suitable for families with children? +
Yes, all our tours are family-friendly, and we provide life jackets for young children.